Privacy Policy

Hence Supply, Inc., (dba Hence, Hence Supply Co.) and its parent, subsidiaries and affiliates (collectively, “we”, “us”, the “Company”) are committed to respecting the privacy of our community and visitors to https://hencesupply.co (our “Website”). The following policy describes how we collect, protect, and use information we receive from Website visitors. It does not apply to information collected by the Company through any other means, including on any other website operated by the Company, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Please review this Privacy Policy carefully, and please use the information herein to make informed choices. If you have any concerns or questions about our privacy practices, please feel free to contact us. By accessing our Website, registering for an account, or making a purchase from us, you are agreeing to all of the terms set forth in this Privacy Policy.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE SITE, PURCHASE OUR PRODUCTS, OR GIVE US ANY INFORMATION. YOUR CONTINUED USE OF THE SITE AND/OR OF OUR SERVICES CONSTITUTES ACCEPTANCE OF THIS PRIVACY POLICY.

Information Collected Through Automatic Data Collection Technologies.

When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what website or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

Cookies
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, if you turn cookies off, you won’t have access to many features that make your Website experience more efficient and some of our services will not function properly.

Log Files
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Pixels
Web beacons, tags, and pixels are electronic files used to track and relay information about how you browse the Site.

Additionally when you sign up for our Community Emails, we collect your email information. When you create an account with us, we collect your name and account information, including password. When you make a purchase or attempt to make a purchase through the Website, we collect your name, last four digits of your credit card information (to allow us to find your order), phone number, and shipping address. We refer to this information as “Order Information”.  When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Social Media Platforms
We may obtain information about you from social media platforms that you use in connection with our Website or when using our Services, or that share or allow you to share information with us, such as Facebook, Twitter, Spotify, Strava, and Instagram. For example, if you post content to feeds on third-party social media sites or use social media platforms in connection with the Website, if you use credentials (e.g., username and password ) from a third party site to create or log into your account on the Website, or if you like us or follow us on social media platforms, we may collect the information that you share with us, or that those social media platforms share with us in accordance with their privacy policies and privacy settings. For more information about social media platform privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use. You may update your privacy settings on each social media platform directly.

If you are from the European Union (“EU”), European Economic Area (“EEA”) or United Kingdom (“UK”) our legal basis for collecting and using the Personal Information described in this Privacy Policy is based on Art. 6(1)(B) of the General Data Privacy Regulation (“GDPR”) and UK General Data Privacy Regulation (“UK GDPR”) (performance of a contract);  Art. 6 (1)(f) GDPR and UK GDPR (balancing of interests, based on our legitimate interest in constantly and profitably improving the content, functionality and attractiveness of our Site by analyzing your usage); Art. 6 (1)(c) of the GDPR and UK GDPR (necessary for compliance with a legal obligation to which we are subject); and/or Art. 6(1)(a) of the GDPR and UK GDPR (consent), depending on the Personal Information we collect and the specific context in which we collect it.

How We Use Your Information

We use the Personal Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:

• Communicate with you;
• Process your order;
• Improve the Site and our products;
• To facilitate, operate, and improve our business and lawful business activities;
• To maintain our programs, accounts, and records;
• Facilitate account creation;
• To detect and screen our orders for potential risk or fraud and other technical issues;
• To determine your level of engagement;
• To comply with governmental regulations/laws or to respond to a subpoena or other governmental, court, administrative, Member State, Supervisory Authority or other legal requirement;
• To enforce our Privacy Policy, our Terms of Use, our other policies, and to monitor for violations of our policies or other applicable laws;
• For any other purposes for which you give consent;
• For any other purposes communicated to you at the time we collect information and, if required, by law for which consent has been obtained
• In the context of a bankruptcy, company dissolution, merger or acquisition; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use anonymized, de-identified and aggregated data generated to provide insights to our customers, including usage information about the use of our Website and the products our customers are ordering, browsing, and where they are buying from. We also use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website.

Sharing and Disclosure of Personal Information

Your Personal Information is never sold, rented, or leased to other organizations for commercial/business purposes and has not been in the last 12 months immediately preceding the effective date of this Privacy Policy.

Except as otherwise described in this Privacy Policy, we will not disclose personal information to any outside parties unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others. The term “outside parties” does not include, and we may disclose personal information to, our subsidiaries and affiliates, contractors, service providers, and other third parties we use in operating our Website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.

We work with third-party service providers that supply website and application development, hosting, maintenance, storage, virtual infrastructure, payment processing, research, advertising, marketing, analysis, and other services for us, which may require them to access or use of your Personal Information. However, in the event one of our third-party service providers needs to access your Personal Information to perform services on our behalf, they must also agree to comply with all portions of this Privacy Policy.

In the future, we may buy or sell assets or business offerings from third parties. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.

We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law.

Do Not Track

Do Not Track (including California and Delaware do not track disclosures):
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, we do not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

Right to Know

You may request a list covering the previous 12 months categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or “transferring” the information, and the categories of “third parties” to whom we disclosed or “transferred” that information.  You may make a request to know up to two times in a 12-month period, subject to limitations described in the law.

Right to Delete

You may request that we delete any personal information that we have collected from you. However, the law exempts certain information from deletion. For example, we may keep information necessary for security and fraud detection. We also may keep information needed to provide you goods or services. When we respond to your request to delete, we will explain what (if any) information we have kept and why. Please note that the law does not consider anonymized or pseudonymized information to be “personal information,” and we may “delete” your information by anonymizing or pseudonymizing it.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Residents of California, Nevada, and Utah

We do not disclose a user’s Personal Information to any third party for such third-party’s direct marketing purposes. Nevada S.B.220 allows Nevada residents to opt-out of the sale of their Personal Information now in the event we change our Privacy Policy in the future.  If you are a Nevada resident we want you to know that, in the event we sell your Personal Information, you will have choices and can opt-out and can effect them by contacting us. This may prevent or restrict your use of the Services in the future.

Residents of California

Shine the Light Law
Under California Civil Code Sections 1798.83-1798.84, we may now or in the future elect to share information about you with third parties for those third parties’ direct marketing purposes. Specifically, California Civil Code § 1798.83 permits California residents who have supplied personal information (as defined in the law) to us to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of Personal Information to third parties for their direct marketing purposes. If this law applies to you, you may obtain the categories of Personal Information shared by us and the names and addresses of all third parties that received Personal Information for their direct marketing purposes from us during the immediately prior calendar year (e.g., requests made in 2021 will receive information about 2020 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response (limit one request per year).

The California Consumer Protection Act and the California Privacy Rights Act
If you are a California resident, or were within the last year, you have the following rights under applicable California law in relation to your Personal Information, subject to certain exceptions:

Right to Know.  You have the right to, up to twice in a 12-month period, request what Personal Information we collect, use, disclose, and/or sell, as applicable.
Right to Delete.  You have the right to request the deletion of your Personal Information that is collected by us.
Right to Opt-Out of Sale.  You have the right to opt-out of the sale of your Personal Information by a business. However, as noted above, we do not currently sell any Personal Information.
Right to Non-Discrimination.  You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
Right to Data Portability. You have the right to request a copy of your Personal Information we have collected and maintained about you in the past 12 months.
Please note that if you request deletion of your Personal Information we may deny your request or may retain certain elements of your Personal Information if it is necessary for us or our service providers to:

• Complete the transaction for which the Personal Information was collected, provide goods or services requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between our business and you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
• To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
• Comply with a legal obligation.
• Otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
• Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”) as permitted by the CCPA.

We will not fulfill your request unless you have provided sufficient information that enables us to reasonably verify that you are the consumer about whom we collected the Personal Information on. These rights are also subject to various exclusions and exceptions under applicable laws.

You may also designate an authorized agent, in writing or through a power of attorney, to request to exercise the above rights on your behalf.  The authorized agent may submit a request to exercise these rights by emailing us.

We currently do not collect household data. If we receive a Right to Know or Right to Delete request submitted by all members of a household, we will individually respond to each request. We will not be able to comply with any request by a member of a household under the age of 13 as we do not collect Personal Information from any person under the age of 13.

We will respond to your request within 45 days after receipt of a Verifiable Consumer Request for a period covering 12 months and for no more than twice in a twelve-month period.  We reserve the right to extend the response time by an additional 45 days when reasonably necessary and provided consumer notification of the extension is made within the first 45 days.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Security of Data

We have implemented measures that are designed to limit access to Personal Information to authorized individuals and to prevent the loss or corruption of data. We have implemented commercially reasonable data security technologies designed to preserve the security of all Personal Information collected and/or processed on our platform, including encryption for all such Personal Information in transit and at rest when applicable except for metadata and photos which are publicly accessible and not encrypted at rest.

Please understand, however, that no security system is impenetrable or perfectly secure. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. As a result, you use the Site at your own risk.

When registering or setting up an account on our Website, we encourage you to choose passwords of sufficient length and complexity, install the latest security updates and anti-virus software on your computer to help prevent malware and viruses, not share your password with others, and review your account information periodically. If there is any unexpected activity or inaccurate information or if you have reason to believe that your information is no longer secure, please contact us.

Data Retention

We only collect and process Personal Information that we need to perform the services, including communicate with you, process an order or as otherwise described in this Privacy Policy. We have adopted policies that require us to delete or anonymize all data that are no longer required for the performance of these functions.

Changes to This Policy

If we change this Privacy Policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Please check back periodically for updates to this policy. This policy was last modified on December 01, 2022.

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us:

info@HenceSupply.co

Hence Supply Co.
Park City, Utah 84098